By browsing, registering or enquiring on this site, you consent to the collection, use and transfer of your information under the terms of this policy.

When we first obtain personal information from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products. You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.

COLLECTING INFORMATION

When you visit, register or enquire on this website you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about the following: –

Your usage of our website as well as information about you from any messages you post to the website and/or e-mails or letters you send to us.

Information about your visit, including but not limited to: your IP Address, operating system, browser version, geographical location, length of your visit and pages visited. This information is held on our server logs and is used for generating anonymous statistics to help us improve our service to you.  We reserve the right to use this information to investigate and take action against any misuse of the site.

Information provided by you via on-line forms.  This includes, but is not limited to; enquiries, complaints and job application forms.

From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank or credit card details.

INFORMATION USE

Information you provide or we hold about you may be used by us to:

Identify you when you contact us.

Enable us to contact you.

Help contact you about the products and services we have provided before, provide now or in the future; (we may contact you by telephone or e-mail if you have given us these contact details).

Create anonymous statistical information and carry out marketing analysis and customer profiling.

Help to prevent and detect fraud or loss; and

Contact you in any way (including mail, e-mail, and phone) about products and services offered by us. We will only contact you in this way if you have previously given your permission. If you change your mind about being contacted in the future, please let us know

INFORMATION DISCLOSURE

Help 2 Heat do not sell trade or rent your information and will never disclose information about you to third parties, except to fulfil your specific order for a product or info

rmation.

The Customer acknowledges and agrees that details of the Customer’s name, address and payment records may be submitted to a credit reference agency, banks, credit insurers and other responsible organisations outside the Company’s business and personal data will be processed by or on behalf of the Company in connection with the Goods and Installation Services. We may of course be obliged at law to pass on your information to the Police or any other statutory authority

SECURITY AND DATA RETENTION

We employ security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  We will retain your information for a reasonable period or as long as the law requires.

LINKS

This website may contain links to other sites or recommended suppliers. Please remember that we are not responsible for the privacy practices of these other sites. This privacy policy applies only to information collected on this website.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.  If you wish to do this, please contact us.  We are entitled by law to charge a fee to meet our costs in providing you with details of the information we hold about you.

For further information, please contact us.